A. Shared hosting accounts are set up instantly once payment has been confirmed. For our dedicated hosting and VPS packages please allow up to 48 hours for your server to be setup. Please ensure that you check your spam box for our welcome email.
A. We now have servers in 3 locations across the world, if you select one of our UK services then your account will be placed on a server in the UK.
A. Yes , all you need to do is create a ticket or send us an email and we can have your account upgraded within minutes. We will take into account how much time you have left until renewal and offer you a pro rata upgrade fee, so you don't lose out.
A. Yes, there are no minimum contact periods for our Shared hosting and users can cancel an account with no notice needed by sending us an email. For our VPS and Dedicated servers you will need to cancel 7 days before your billing date.
A. Yes, we now offer domains. Please see our domain page for more details
A. Yes, we currently have clients that use .co.uk, .ca, .il, .tc, .nu, .ve .com .ru, and many other international domain names.
A. We only offer linux based shared web hosting accounts. We offer both Windows and Linux based VPS and dedicated servers.
A. To FTP into your account you will first need to get a copy of an FTP program. We recommend FileZilla, which you can get from https://filezilla-project.org/index.php To set up your FTP client you will need to give it some information about our server, this information is listed below:
Username & Password - You will find it in your welcome e-mail.
Host name - This is provided on your control panel or in your welcome email
A. We use cPanel with all our shared hosting accounts. With our VPS and dedicated servers we provide cPanel/WHM as standard. We use the latest release of cPanel and we usually updated within 48 hours of a new release to ensure our users always have the latest features and security protection.
A. All new accounts now include a PHP Selector where you can select the PHP version you require for your account from PHP 5.2 to PHP 7.3
A. Yes, there is no limit to the number of websites/domains you can host on your account, however you still need to keep within your storage limit.
A. All our shared servers are backed up everynight and an archive backup is done every week. The daily backups are stored for 31 days and the weekly backups are stored for at least 4 weeks. Our users are able to restore and download backups themselves or simply ask us for free assistance. Our backups are storaged both locally on our servers and on servers in another data centre.