Q. If I sign up for an account how
long will it take for it to be set up?
A. If you sign up during office hours we aim
to have your hosting set up within 15 minutes,
during the night or after 7pm if may take a
little longer but your account will always be
set up within 4 hours. For security reasons all sign
ups are verified before we set up your account.
Please ensure that you check your spam box for
our welcome email.
Q. Are all your servers based in the UK?
A. Yes, all our servers are based across 4
data Centres in the UK.
Q. Is it possible to upgrade my account if my
A. Yes , all you need to do is send us an
email and we can have your account upgraded
Q. Can I cancel instantly at any time without
A. Yes, there are no minimum contact periods
for our Shared hosting and users can cancel an
account with no notice needed by sending us an
email. For our VPS and Dedicated servers you
will need to cancel 7 days before your billing
Q. Can i buy a domain name from you to use
with my account?
A. At the moment we currently we don’t sell
domain names. You will have to purchase domains
through one of the many domain registrars on the
web and then point them to our servers by
updating the name servers. This is a quick and
easy process, please contact us if you have any
Q. Can I host international domains?
A. Yes, we currently have clients that use .co.uk,
.ca, .il, .tc, .nu, .ve .com .ru, and many other
international domain names.
Q. Do you offer NT or UNIX plans?
A. We Now offer UNIX/Linux web hosting accounts
and Windows based Hosting accounts.
Q. How do I FTP into my account?
A. To FTP into your account you will first need
to get a copy of an FTP program, we recommend
FileZilla, which you can get from
set up your FTP client you will need to give it
some information about our server, this
information is listed below:
Username & Password - This is the same as you
choose when you signed up for the account and
you will find it in your welcome e-mail.
Host name - This is provided on your control
panel or in your welcome email
Q. Where are my statistics?
A. After logging into your control panel go to
Q. What version of PHP comes installed on
A. PHP 5.2 and PHP 5.3 is currently installed
Q. What version of MySQL comes installed on
A. MySQL V5