E-mail Control
Adding a Mailbox
Adding a Redirect
Adding a Mailing-List
Creating a mailing-list sign up box
Trouble Shooting
Setting up Outlook Express
Spam and Virus protection

Email control

E-mail control is where you can add/remove redirects and mail boxes on your virtual server.
To find out more about how to use e-mail control click on the option in this section for more detailed step by step instructions.

ADDING A MAILBOX


To add a mailbox to your account follow these step by step instructions below:
1. Go to e-mail control and click on add a mailbox option for the domain you want to make a mailbox for.

2. Then click on the add a mailbox button.

3. Then enter the mailbox alias, this is the bit before the domain ie nick is the alias of you@yourdomain.net.

4. Enter the password for the mailbox.

5. If you would like to set up an Auto-responder for your mailbox, fill in the Subject and Message boxes. Leave them blank if you do not.

6. Click on the add mailbox button and this will bring up a confirmation screen that the mailbox has been added.



Please note that sometimes mailbox user names are to long, if this happens our system will ask you to choose a shorter user name
6. Wait for the mailbox to become active; this takes a maximum of 30 minutes and you will know when it is active, as the status on mailbox will change from inactive to active.



Please note the format for user names is as follows, if a user sets up a mailbox you@yourdomain.co.uk it would have the username you-yourdomain-co-uk. Basically all the dots (.) and '@' signs are replaced by dashes (-).
 

ADDING A REDIRECT


To add a redirect to your account follow these step by step instructions below:
1. Click on e-mail control and then on the redirect option for the domain you want to add the redirect for.

2. Click on add a redirect button.

3. Enter the alias for e-mail address ie nick is the alias for nick@yourdomain.net.

4. In the redirect address field enter the address where you want all the mail for this new address to go. This can be an e-mail account on the server or any other on the entire Internet like a free account.


Please note if you would like all e-mail for one domain to go to one address leave the alias field blank. For example if you did this anything@mydomain.com would go to one address.
To add multiple recipients, simply add your addresses seperated by commas, with NO spaces.

5. If you would like to set up an Auto-responder for your redirect, fill in the Subject and Message boxes. Leave them blank if you do not.

6. Click add redirect and your redirect will be added.



Please note that once added it take up to 30 minutes for our servers to recognise your new redirect.

ADDING A MAILING LIST


A mailing list is a list of e-mail addresses. When you send an e-mail to the list, it will be automatically forwarded to everyone on it. This makes sending multiple e-mails simple. To add a mailing list to your domain follow these step-by-step instructions below:
1. Go to e-mail control and click on the lists option for the domain you would like to make a mailing list for.

2. Now in the lists section click on add a list.

3. Then enter the name of the mailing list that you would like, this is going to be the alias of the e-mail address you will e-mail to send a message to all your subscribers on the list.

Then that's it the mailing list is set up on the control panel and all you need to do now is set up a subscription box on your web site so people can subscribe to the list. You can also add and delete subscribers manually by clicking on manage.




Please note that once added it take up to 30 minutes for our servers to recognise your new mailing list.
To send out a mailing list, simply send an E-mail to the list address.

 

MAILING LIST SIGN-UP BOX:


The HTML code below allows people to add and remove their E-mail addresses from a mailing-list on your web-site. The text in red shows text you will need to replace with your own:

username - Replace this with your username.
list-id - You can find the list-id on the previous screen.
subscribeurl - URL if a user has successfully subscribed to your list.
unsubscribeurl - URL if a user has successfully unsubscribed to your list.
errorsubscribeurl - URL if the address is already in the list if subscribing.
errorunsubscribeurl - URL if the address is not in the list if unsubscribing.
erroremailurl - URL if the email address is invalid.

Copy this HTML code onto your web-site:




<form method="post" action="http://www.controlpanel.cc/lists.php">
<b>E-mail address:</b>
<br>
<input type="text" name="email" size="24">
<br>
<input type="radio" name="action" value="subscribe" checked>Subscribe
<input type="radio" name="action" value="unsubscribe">Unsubscribe
<p>
<input type="submit" value="OK!">

<input type="hidden" name="username" value="username">
<input type="hidden" name="listid" value="list-id">

<input type="hidden" name="subscribeurl" value="http://subscribeurl">
<input type="hidden" name="unsubscribeurl" value="http://unsubscribeurl">

<input type="hidden" name="errorsubscribeurl" value="http://errorsubscribeurl">
<input type="hidden" name="errorunsubscribeurl" value="http://errorunsubscribeurl">
<input type="hidden" name="erroremailurl" value="http://erroremailurl">
</form>

This code will give you a sign up box like the one shown below so your web site users can sign up yo your mailing lists without you having to do a thing.

E-mail address:
Subscribe Unsubscribe

TROUBLE SHOOTING E-MAIL


In this section I am going to look at some of the most common problems users have when using e-mail, below are some frequently asked questions:
Q. Why can't I collect my e-mails when I login into my mailbox?

A. Check you user name is correct and that it is the same as the one given to you when your set up the mailbox. The user name should look something like this "nick-yourdomain-net", basically it is the e-mail address with all the (.) replaced with (-).


Q. I have lost my user name and password for one of my mailboxes, how can I find out what they were

A. E-mail support including your user name and the e-mail address you need the info on and we will e-mail you back with it.


Q. I have set up a mailbox or redirect and it doesn't seem to work

A. It has not been 30 minutes since you set the mailbox up and the server has not updated.

 

OUTLOOK EXPRESS:

Microsoft Outlook Express is our recommended mail program for down loading e-mail from a pop3 mailbox on our server. To set up Outlook Express, please follow the instructions below:

1. Select Tools --> Accounts... to open the Internet Accounts dialog box.

2. Click button Add and select Mail, which will start the Internet Connection Wizard.

3. Enter Your Name in the display name field. This name will appear in the From field of the outgoing message. Type your name as it would you like to appear. Click Next button.

4. Enter your e-mail address in the E-mail address field. For example sales@yourdomain.com

5. Click Next > button to fill out the Incoming mail (POP3 or IMAP) server and Outgoing mail (SMTP) server field with your domain name. If you domain name is xyz.com then fill in xyz.com for both fields.

Click Next > button to enter your Internet Mail Logon information. Enter your full e-mail address in the POP account name field with all the "." and '@' changed to "-". So if you were setting nick@mydomain.net it would be nick-mydomain-net and enter your password in the Password field.

6. Click Next > button to enter a friendly name for your new mail account to be setup then click Next > button again to select your connection type.

7. Click Next > button and Finish button to end the setting.

Our servers use SMTP Authentication for sending E-mail. To enable this follow the instructions below:

1. Go to Tools and then Accounts.

2. Select the E-mail account you have just set up, and click Properties.

3. On the Servers tab, tick the "My server requires authentication" tickbox.

4. Click OK and then Close to finish.

SPAM AND VIRUS PROTECTION



Options

There are two options available that control how Mail Guard handles suspected spam messages.

Blocking
1. Genuine E-mail is sent to you but our system blocks suspected spam messages.

2. An bounce message is sent to the sender telling them that this has happened, and will offer them the chance to be added to our whitelist so they can resend the message.

3. They follow a link in the bounced message which takes them to our white listing system where they can enter their details.

4. An e-mail will then be sent to them with a link they must click on which shows that they are sending from an address they have access to. This is what prevents spammers from using the system as they rarely use genuine e-mail addresses.

Tagging
The tagging method will modify the E-mail message so ***SPAM*** is displayed in the subject line. This is useful if you want to review all E-mails to make sure no genuine messages have been caught.

Tagging example: Microsoft Outlook
You can also use E-mail clients such as Outlook to move tagged messages to a different folder so your inbox does not get cluttered:

1. Make a new Folder in outlook by clicking: File -> Folder -> New Folder. For this example, we will call the folder: SPAM.

2. Click: Tools -> Rules Wizard. Click NEW and select the following, and click Next:

Start from a blank rule
Check messages when they arrive

3. On the next page select the ‘with specific words in the subject’ option and enter in ***SPAM*** for the subject. Click Next

4. Lastly, choose 'move it to the specified folder' and select the SPAM folder you created earlier. Click finish.

Now all ***SPAM*** tagged messages will be moved to the SPAM folder.